The SITEC 360° Service

Hotline Support

Monday till Friday:     6 am – 10 pm or
Monday till Friday:   12 am – 12 pm or
Monday till Sunday: 12 am – 12 pm

Pre-paid Budget
access via VPN connection/
during chosen SP1 – on-call availability

Reaction time definition
availability for scheduled or unscheduled service support at the customer’s facility

Wear & spare parts package
customizable selection of essential parts to secure uptime of the customer equipment

Securing plant availability
1x annual preventive maintenance
depending of package: including equipment wear parts & staff training

Customer-oriented training classes
operator/ maintenance/ application sessions

Flexible duration for focus on
production monitoring / -accompanying /

Extended Warranty

Increase Warranty Support
choose a requested time period between 1-2 years for more security on equipment uptime

Companion

Ramp-up Support
provide expert knowledge direct at customer‘s facility during machine start in production

Increase equipment transparency
for better equipment monitoring capability /
integration of data to external controlling devices

Continuous system improvement
profit from stability and safety improvements

Implement new features or retrofits
on existing components or applications to achieve an overall improvement of the tool

Equipment audit
check performance of tool under real production /
elaborate improvement potentials for a more efficient use

Live Link to expert of your choice
get in touch with your well-known partner